Privacy policy.

At SONUP, we share common values of ethics, commitment and responsibility. That’s why we take great care to respect the privacy of everyone who has entrusted us with their personal data, including visitors to our website

This Privacy Policy provides information on how SONUP collects and uses your personal data. We encourage you to review this privacy policy and the legal notice. It is updated regularly to reflect the latest developments, without prior notice.

We consider personal data to be any information from which someone can or could discover your identity, such as your name, address, e-mail address, telephone number, social security number and the like.

This policy sets out the ways in which we process the personal data we obtain from you through our website. This statement applies only to personal data collected by SONUP via the Internet, e-mail, and other online tools; but not to offline collection.



The website is owned and managed by SARL LBVC. Therefore, LBVC LLC is the data controller for the personal data collected through the website.

Any questions? Have a question about this privacy policy? Or if you just want to exercise your rights? SONUP can be reached directly by email:

Finally, you can also write to us at the following address SONUP, Cap Oméga, RPT Benjamin Franklin, 34000, Montpellier.



When you visit, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device.

In addition, when you browse the Site, we collect information about the individual web pages or products you view on the websites or search terms that referred you to the Site and how you interact with the Site. We refer to this automatically collected information as “device information”. In addition, we may collect the personal data you provide to us (including, but not limited to, name, address, payment information, etc.) through contact forms.

We collect your personal data:

  • When you visit our website and cookies are placed on your computer. Please see our cookie policy for more information.
  • When you make requests via the contact and application forms on the various pages of the website
  • When you take the hearing test on the “Online Test” page of the SONUP website and fill out the contact form at the end of the process.
  • When you subscribe to the newsletter offered on the website
  • When you leave a comment on our site, the data entered in the comment form, as well as your IP address and browser user agent, is collected to help us detect unwanted comments. After validation of your comment, your profile picture will be publicly visible next to your comment.
  • When you email, call or write to us, or provide us with information in any other way, including communicating with us on social networks such as Facebook, Pinterest, Instagram, LinkedIn or even YouTube.
  • And finally, when a family member or friend of yours is asked to give us information about you during telephone discussions about your hearing health. This data is only collected if the person concerned agrees in advance.


We process the following personal data:

  • Your last name, first name, email address, phone number and current hearing health status as well as personal information related to your hearing through the contact forms.
  • Your name, first name, e-mail address, phone number and profession, through the contact forms to become a partner.
  • Your last name, first name, e-mail address, phone number, resume, cover letter and any other document you feel would be useful to apply for a position at SONUP, through the applicant form.
  • Your last name, first name, email address, phone number and current hearing health status as well as personal information related to your hearing through the online hearing test.

Information you provide to us when you communicate with us, whether by e-mail, postal mail, telephone, in person or through our website, such as comments or questions about the products and services we provide.

We take care to ensure that the personal data we process about you is correct. We also make sure to update your personal data regularly. As our services are based on your correct and updated personal data, we kindly ask you to inform us of any changes to your personal data. You can use our contact information above to notify us of any changes.



Articles on this site may include embedded content (e.g. videos, images, articles…). Content embedded from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.



Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for these other websites or the privacy practices of third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that may collect personal information.



Users agree that by using our site, they consent to:

  • The terms and conditions set forth in this Privacy Policy
  • The collection, use and retention of the data listed in this Privacy Policy

In some cases, we may also request and will need your specific consent to collect and use your personal data, particularly in connection with the sending of marketing materials or newsletters about our products and services.



We keep your personal data for the time strictly necessary for the purposes for which they were collected. The nature of the data and the purpose of the collection determine the appropriate retention period.

We will delete your personal data when it is no longer required for the purposes for which we collect, process and store your personal data. We will store personal data that we are required by law to retain.



Internally, we are able to disclose to any member of the LBVC SARL organization the user data that they reasonably need to fulfill the purposes set forth in this Privacy Policy.



SONUP does not profit from your personal data. We only share and disclose your personal data to our trusted business partners who provide services on our behalf, such as technical support, to evaluate the usefulness of our website, for marketing purposes (if we have your consent), or for other types of service delivery. We may also share your personal data via cookies with advertising networks, provided we have your consent.

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we have a good faith belief that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud or respond to a government request.



A “cookie” is a small information file sent to the user’s browser and stored within the user’s terminal. This file includes information such as the user’s domain name, the user’s Internet service provider, the user’s operating system, and the date and time of access. Cookies will not damage the user’s terminal in any way.

Browsing the website may cause cookies to be installed on the user’s computer. The data thus obtained is intended to facilitate subsequent navigation on the site, and to measure various indicators of frequentation.

Cookies facilitate navigation and/or the provision of services offered by the site. The user can configure his browser to allow him to decide whether or not to accept them, so that cookies are stored in the terminal or, on the contrary, are rejected, either systematically or according to their sender.

The user can also configure his navigation software so that the acceptance or refusal of cookies is proposed punctually, before a cookie is likely to be recorded in his terminal. Please note that refusing to install a cookie may result in the inability to access certain services.



If you leave a comment on our site, you will be asked to save your name, email address and site in cookies. This is only for your convenience so you don’t have to enter this information if you leave another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be set to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a connection cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By editing or publishing a publication, an additional cookie will be stored in your browser. This cookie does not include any personal data. It simply indicates the ID of the publication you just modified. It expires after one day.
Finally, by clicking on the icons dedicated to the social networks Facebook, Instagram, Pinterest, Youtube and LinkedIn appearing on the website and if the user has accepted the deposit of cookies by continuing to navigate on the SONUP Website, the social networks may similarly deposit cookies on your terminals (computer, tablet, cell phone).

SONUP uses Google Analytics, a traffic and audience analysis tool developed by Google. This tool allows us to obtain in-depth, real-time information on how the website is used, to what extent and by whom. In order to do this, Google Analytics must install cookies on your electronic device. Please note, however, that you are free to accept or decline the cookies used by Google. Indeed, your personal data will be transmitted to Google only if you have accepted the cookies via the message that appears on the landing page, when you first browse the site.

The information generated by the cookie used for Google Analytics about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google entities are adherents to the Safe Harbor and ensure an adequate level of data protection (Decision 2000/520/EC of 26-7-2000).

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. You can go to to prevent Google Analytics cookies from being installed on your terminal.



You have the following rights related to your personal data:

  • The right to be informed.
  • The right of access.
  • The right of rectification.
  • The right to erasure. This right may be exercised insofar as it does not interfere with the performance of the contract or compliance with our legal and regulatory obligations.
  • The right to restrict the processing of your personal data.
  • The right to data portability.
  • The right to object to the processing of your personal data, in particular with regard to commercial prospecting
  • Rights related to automated decision making and profiling.

You may exercise the rights listed above at any time with SONUP without any specific formality, including through the intervention of a third party having received a power of attorney, by communicating by :

By registered letter : SONUP, Cap Oméga, RPT Benjamin Franklin, 34000, Montpellier
By e-mail:

In case of dissatisfaction, you have the right to seize the competent authority in the matter: CNIL -3 Place de Fontenoy -TSA 80715- 75334 PARIS CEDEX 07 Tél : 01 53 73 22 22



Our top priority is the security of customer data, and as such we may only process minimal user data to the extent that is absolutely necessary to maintain the website. The information collected automatically is used exclusively to identify potential cases of abuse and to compile statistical information about the use of the website. This statistical information is not otherwise aggregated to identify a particular user of the system. To this end, we implement all technical and organizational measures to guarantee an adequate level of security adapted to the existing risks.

We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal data in its control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed.



This Privacy Policy may be updated from time to time as necessary. In the event of an update or new version, the new rules and information listed will take effect upon publication of the new version on our website . We invite you to consult this page regularly if you wish to be kept informed of the latest information concerning the collection, processing and distribution of your personal data. Your continued use of our services following the posting of changes to this statement will mean you accept those changes.



If you would like to contact us to understand more about this policy or if you would like to contact us regarding any questions about your individual rights and your personal information, you may send an email to

Effective date: 12/2022